Privacy Policy | Voltline Electric Co.

Effective date: November 4, 2026

This Privacy Policy explains how Voltline Electric Co. ("we", "us") collects, uses and protects personal information through this website and when you contact us about electrical services. We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Information you give us. When you submit our quote form or send us an instant estimate, we collect your name, phone number, email address, property location or address, the service you're interested in and any details you choose to share. Estimate submissions also include the job type, the options you chose and the estimated price range shown to you. If you call or email us, we collect the information you provide in that conversation.

Instant electrical estimate. The instant electrical estimate runs entirely in your web browser. The choices you make, such as the job type, distances and quantities, are not sent to us or to anyone else unless you choose to submit the estimate form.

Technical information. When you visit, our hosting provider's servers may automatically log technical information such as your IP address and browser details for security and operational purposes. We do not use this website to collect analytics, and we do not use advertising or tracking cookies.

How we use your information

To respond to your inquiry and book a visit.
To prepare quotes, contracts and work schedules, and to file electrical permits, request utility locates and coordinate with your utility for your project.
To communicate with you about your project before, during and after the work.
To handle warranty questions and to meet legal, accounting and tax obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

Quote and estimate requests submitted through this website are transmitted through FormSubmit (formsubmit.co), a third-party form service that delivers submissions to our email. To complete your project, your name, address and project details may be shared with the Electrical Safety Authority for permits and inspections, your local electricity utility for disconnects and reconnects, the utility locate service, and suppliers or subcontractors when needed, and with professional advisors or authorities where required by law. Service providers we use may store or process information outside Canada, including in the United States and Europe, where it may be subject to the laws of those jurisdictions.

How long we keep it

We keep personal information only as long as needed for the purposes above, including any period required for legal, tax, permit or warranty reasons, and then securely delete or destroy it.

How we protect it

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot promise absolute security. Please don't include sensitive information, such as financial details, in our website forms.

Your choices and rights

You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal and contractual restrictions. To make a request, contact us using the details below. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Cookies

This website does not set cookies. See our Cookie Policy for details on the limited browser storage the site uses.

Contact us

Questions about privacy can be sent to [email protected] or by phone at (519) 555-0186.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.